FAQ
You have questions; we have answers.
What is a training membership?
Our training memberships are like gym memberships. You start the day you sign up, and we give you access to our training for 30 days. Memberships automatically renew every 30 days.
How Semi-Private Training is structured
After signing up for semi-private training, you are required to attend an assessment with your Skill Specialist. During this 60-minute session, the Skill Specialist will lead athletes through 3-5 skills that will require one to multi-task. Some of these tasks may be completely new and difficult for you. That’s okay. From there, your Skill Specialist can create a baseline of where to start when embarking on the training. This will take about 45 minutes, and the remaining time will be used to establish use of the mobile app, scheduling, and communication.
How Is Semi-Private Training Scheduled?
Scheduling is done directly with your Skill Specialist each week. A variety of training options are presented to you on Sunday of each week and you choose what works best for you. Some families choose to lock in a specific day and time and some need flexibility around other commitments.
What do you mean by Skill Enhancement and Game Enhancement?
We don’t believe there is only one way to train basketball players. In fact, there are virtually two types of basketball training approaches and we make sure we understand and offer both. We believe that all players should make sure they are receiving training in both ways.
What do I need to bring?
Please be prepared to change your shoes prior to the beginning of your session. You are not to wear your outside shoes onto the court. Also, please bring your own water and basketball, and be ready to sweat.
Can I switch Skill Specialists?
You work with a Skill Specialist for a month. If you wish to switch after the first month, that is something we can easily accommodate.
What is your cancellation policy?
- Customers will be charged monthly on their renewal date (the renewal date is defined as the date that you sign up with RBT) and can cancel their membership any time PRIOR to the renewal date.
- To cancel a membership, use the Cancel My Membership link on the bottom of the RBT website.
- Failure to complete the cancellation form PRIOR to the next renewal date will result in your account being charged.
- RBT does not issue refunds for failure to notify us on or after the required date.
- If your athlete is asked to leave camp for not observing the RBT code of conduct, there are no refunds.
What is your refund policy?
RBT does not issue refunds for failure to notify us of their cancellation after the required date.
What if I have to cancel a training session?
Cancellations for semi-private and team training must be done 72 hours in advance to avoid being charged for a full session. Health-related cancellations must be done at least 24 hours in advance in order to reschedule, although make-ups are not guaranteed depending on the season.
What if I have to cancel my athlete from a camp or clinic?
Cancellation Policies for Camps and Clinics:
- Clinics: Cancellation prior to 21 days of clinic, will receive a full refund. Within 21 days of the event, there are no refunds provided.
- Camps: Cancellation prior to 21 days of clinic, will receive a full refund minus a $50 cancellation fee. Within 21 days of the event, there are no refunds provided.
- If your athlete is asked to leave camp or a clinic for not observing the RBT code of conduct, there are no refunds.
Where are you located?
Revolution Basketball Training has 2 locations:
- 1412 Tolland Turnpike | Manchester, CT.
- 252 Depot Road | Milford, CT
In both locations, RBT is located in the back of the building. Please look for our sign.
Do I need to sign up for a training session in advance?
At this time, you do not need to let us know if you are coming to your designated Skill Lab session. Just show up.
How do you handle make-up sessions for personal training and Group Training Clients?
Make Up Policy for Semi-Private Training Clients
- It’s the customer’s responsibility to utilize your 4 training sessions during your billing cycle.
- If you fail to complete the 4 sessions during the billing cycle, those sessions do not carry over to the next month.
- The Skill Specialist may grant the customer 1 additional make up session to be used in next 30 days. If the makeup session does not occur in that next 30 days, it is forfeited.
- Skill Specialist has discretion to choose date and time of make up session.
- If your athlete fails to show for a training session, that is counted as a missed training sessions in the billing cycle.
Make Up Policy for Group Training Clients
- For group training, there is no make-ups for missed sessions.
When is the facility open?
Skill Lab has a set schedule. Personal and team training is scheduled with the Skill Specialist. Therefore, the facility is open when it fits your and your Skill Specialist’s schedule.
Nightly Skill Lab sessions have a schedule based on age level. There is no need to sign up in advance if you are attending skill lab sessions.
Is the facility air-conditioned?
Yes, RBT is air-conditioned.
How many training sessions can I attend?
With your RBT membership, you can come to any training session you like during the week according to your age group. There is no requirement on how many sessions you have to attend, and there is no limit on the number of Skill Lab sessions you can attend.
Is there a sibling discount?
Memberships can’t be shared among siblings. However, we offer a discount for siblings.
Is there a sales tax?
CT Sales Tax will be included at the time of purchase.